Refunds are governed by the circumstances of cancellation and, normally, can be made only in the country where the ticket has been purchased. Presently you will need to contact your nearest Air Niugini office for a refund. Passengers are requested to retain all ticketing covers, references, emails even after travel is completed. By doing this speedier re-ticketing and/or refunds can be made.
Phase two of the Air Niugini eCommerce online booking engine will allow an online refund. Phase two is scheduled for implementation in early 2007.