Air Niugini Chief Executive Officer, Mr Wasantha Kumarasiri wishes to inform our valued customers that as part of Air Niugini’s continuing efforts to improving customer services, the airline from Tuesday 08th May will implement the new Airport Check-in and Boarding Pass System starting at the Port Moresby Domestic Airport then gradually
across all Domestic Airports in the country.
Called MACS, the new Airport Control System is hosted by Mercator, a leading provider of technology solutions for the aviation industry. MACS is currently being used by Emirates Airline, who is amongst a number of other major carriers who use the system to manage their passenger operations.
MACS is the first phase of Mercator’s Jupiter suite of Passenger Services Solutions being implemented for Air Niugini and will be followed by Mercator Airport Reservations System (MARS), the advanced Internet Booking and staff travel solutions. Upon completion, the airline’s sales, airport, loyalty and revenue accounting systems will be fully integrated enhancing passenger experience, better internal controls and efficiency.
Our Loyalty Program customers will benefit once both the Airport and Sales Systems are implemented – with up to date profile and points details and redemptions available at Sales Offices.
Air Niugini’s current Airport and Sales System has been provided by SITA for the past twenty (20) years. In line with Air Niugini’s vision to advance and achieve complete integration of systems, the airline has changed systems and providers. Air Niugini takes this opportunity to thank SITA for its support over the last 20 years and welcomes the
new partnership with Mercator. Air Niugini will continue its partnership with SITA on other hardware and data communication solutions.
During this implementation of the new system, Air Niugini will aim to ensure minimal disruption to its customers and thank you for your understanding and patience during this period.