The Implementation of a new Passenger Service System (PSS)
September 18, 2017
The migration to Air Niugini’s new Passenger Service System (PSS), Sabre Airlines Solutions will take place on Saturday 30th September 2017.
The Air Niugini Project Team on the new PSS has been working with relevant partners and stake holders to ensure the migration is smooth and efficient as possible so as to allow a new and enhanced experience for our customers.
Whilst the migration will commence from the early hours of Saturday 30th September, 2017 till the evening of the same day, there will be disruptions in accessing seat availability and bookings. Air Niugini sales staff and travel agents will be unable to redeem, change or make new bookings from 3am to 3pm on Saturday 30th September. However, on Sunday 01st October, Air Niugini’s new Passenger Service System will be live and operational.
While going through the change process, there maybe delays encountered during check-in at all ANG domestic and international airports. To ensure any disruption to travel is kept at minimal, Air Niugini requests its customers traveling on the 01st October to arrive at the airport at least 4 hours before scheduled departure time.
Air Niugini Chief Executive Officer, Mr Simon Foo said ANG will continue to inform its customers through regular updates and highlight any key features/information on the website as the transformation date draws closer.
Mr Foo said, “The transformation to the new passenger services system is a significant milestone, involving many ANG staff and partners network-wide and therefore we strongly advise our customers to take note of the guidelines, advice and updates as this will help reduce any potential disruption to travel plans.”
The decision to engage Sabre Airlines Solutions, has enabled Air Niugini to take advantage of the enhanced technology and business improvement initiatives to reduce costs and deliver improved customer service and experience to the travelling public.
Sabre Airlines Solutions has been in Asia Pacific for over two decades and will continue to invest in smart technologies that capture new opportunities and address existing challenges.
Corporate Affairs Department
Thursday 07th September, 2017