This page provides the latest information on travel restrictions, flight cancellations as well as travel requirements during the State Of Emergency (SOE). We are continually monitoring the situation, including travel restrictions and updates to travel policies that may impact you given the rapidly evolving nature of responses to COVID-19. The information is correct to the best of Air Niugini’s knowledge at the time of publication. Air Niugini reserves the right to add or update information at any time.  

Procedures for booking travel during State of Emergency (SOE)

DOMESTIC FLIGHTS

  1. Air Niugini’s domestic flights are now open for travel to all airports in PNG except for Buka where prior approvals are still required from the Bougainville SOE Controller. 
  2. All passengers travelling on Domestic flights are still required under the State of Emergency (SOE) Order No. 25 to complete the Air Passenger Travel Form (APTF).
  3. You can download the form here, have it completed, printed, signed and presented directly to the check-in staff.
  4. Alternatively, manual forms are made available at the Air Niugini Sales outlet or a Travel Agent for completion to present at check-in.
  5. The APTF form must be completed by each traveller. 
    1. The check-in agent will collect and retain this form for our records.
    2. Failure to present the completed APTF at check-in will result in denied boarding.
  6. Travellers will require the following for checking in to all domestic flights (including closed charters)
    1. Valid photo ID (NID, Passport, Drivers Licence, Work ID, Student ID, Super Fund Card)
    2. Completed APTF. You are required to provide the reason for travel on the APTF.
    3. No approvals are required for flights to any domestic locations other than Buka.
  7. Travel is limited to the following five categories ;
    1. Students returning to their usual place of residence or returning to their education institute (the one-way ticket will be issued);
    2. Persons returning to their usual place of residence (the one-way ticket will be issued);
    3. Essential services
    4. Essential exempted business travel
    5. Emergency transport, including but not limited to the repatriation of deceased persons

INTERNATIONAL FLIGHTS

INBOUND FLIGHTS:

Air Niugini wishes to advise that under the current SOE, Conditional Approvals have been granted for Inbound International Travel, by the Commissioner of Police and Controller of the SOE PNG, per the following MANDATORY requirements.

Note – This applies to travel out the following international ports:

  1. Brisbane to Port Moresby
  2. Cairns to Port Moresby
  3. Singapore to Port Moresby
MANDATORY REQUIREMENTS

Passengers wishing to return to PNG must adhere to the following process;

  1. Passengers must have PNG SOE signed and stamped approval
  2. Passengers must have a firm booking into Port Moresby
  3. Passengers must show evidence of firm pre-paid accommodation for 14 days at any of the following SoE designated Quarantine Properties – Holiday Inn, Ela Beach Hotel, Sanctuary Hotel, Dixies Bungalows, Grand Papua Hotel, Stanley Hotel, Hilton Hotel, Laguna Hotel and Granville Hotel
  4. All incoming PNG stranded passenger names must be provided to dfait20@gmail.com as Foreign Affairs, will cross-check their list to know the remaining citizens for repatriation.
  5. PNG Citizens and PNG permanent residents must contact the PNG Department of Foreign Affairs and Trade (DFAIT) to request return. This will normally be via their nearest Embassy, High Commission or Consulate. For PNG citizens if you cannot afford the cost of the hotel you must advise DFAIT of this, DFAIT will then discuss with you to make appropriate arrangements.
  6. Incoming approved organisations or persons listed in Schedule 2, National Order No.25 is not required for reporting to DFAIT but must provide the SoE controllers signed and stamped approval. 
  7. All non-PNG Citizens and non-Permanent Residents returning to  PNG must be quarantined at a designated hotel in Port Moresby at the individual’s cost.
  8. Upon arrival at the designated place,  a person must reside and remain in that place,  self-quarantined and segregated from other persons, for the period beginning on the day of arrival and ending at midnight on the fourteenth day after arrival into PNG.
OUTBOUND FLIGHTS:

All passengers who are travelling internationally are strongly advised to always check on the latest information and advice on the relevant Government websites. This applies to travels to the following international ports:

Brisbane & Cairns
  • Customers travelling out of Papua New Guinea must comply with entry or transit conditions for Australia, as well as any interstate restrictions within Australia or at their final destination
Singapore

Note: The COVID-19 pandemic is unprecedented and the associated entry requirements and restrictions being imposed by relevant Government authorities are beyond the airline’s control.

Important Notices & Forms

We understand your travel concerns and we’re here to help in these challenging times.  All intending travellers are strongly advised to check all relevant travel requirements for International and Domestic Travel as issued by the Emergency Controller.

All Sales Offices have resumed for business and will operate from 08:00 am to 5:00 pm on Mondays to Fridays and from 8:00 am to 12:00 pm on Saturdays.

For new bookings, book online at www.airniugini.com.pg or visit your nearest Air Niugini Sales Office or Travel Agent.

You may also contact our Call Centre on Toll-Free Number 180 3444 or +675 327 3444 or email csc@airniugini.com.pg for bookings and general assistance.

We thank you for your patience and understanding during these challenging times and we encourage all to stay safe and practice high levels of hygiene. Stay healthy and stay safe.

Travel Restrictions

DOMESTIC FLIGHTS

Flights to Buka and Kieta airports in the Autonomous Region of Bougainville (AROB) still require approval from the Bougainville SOE Controller.  Air Niugini is operating occasional flights to Buka, based on Bougainville SoE Controller approval, but generally, at present, there is not any approval for the uplift of passengers into Buka or Kieta.

Tabubil airport has been closed by Ok Tedi Mining Limited, similarly, Lihir airport in New Ireland has been closed by Newcrest.

INTERNATIONAL FLIGHTS

INBOUND FLIGHTS:

Under the current SOE, Conditional Approvals have been granted for the below listed inbound International Travel, by the Commissioner of Police and Controller of the State of Emergency PNG:

  1. Brisbane to Port Moresby;
  2. Cairns to Port Moresby; and
  3. Singapore to Port Moresby.

Scheduled flights from all other Air Niugini International destinations are currently not approved under the present SoE Controller directives. These will only be introduced as and when the SOE Controller provides clearance. 

OUTBOUND FLIGHTS:

Air Niugini remains only approved to fly to the below listed international locations under the present SoE Controller directives.

  • Brisbane (5 times per week);
  • Cairns (2 times per week); and
  • Singapore (4 times per week).

Scheduled flights to all other Air Niugini International destinations are currently not approved under the present SoE Controller directives. These will only be introduced as and when the SOE Controller provides clearance. 

Note: The COVID-19 pandemic is unprecedented and the associated entry requirements and restrictions being imposed by relevant Government authorities are beyond the airline’s control.

Booking Changes and Cancellations

Rebooking of existing travel – COVID-19 – Updated 08 April 2020

Following the declaration of the extension of the State of Emergency for a further two (2) months and the resumption of Domestic services, all passengers holding tickets with travel dates between 23rd March to 6th April 2020 May;

  1. Rebook new flight(s), per original itinerary for travel after 6th April 2020, without any change fees.
  2. Cancel the ticket and retain the value for future use on the same itinerary
  3. Cancel the ticket and use this value as partial credit towards the purchase of a PX ticket to an alternative PX destination.
  4. New tickets must be used by 31 December 2021.
  5. For tickets not purchased via Air Niugini, please contact your Travel Agency for assistance.

Customers with rebooking inquiries as a result of disruptions to travel caused by the travel ban can be sent via email to wecare20@airniugini.com.pg. A representative of our team will be in touch with you to assist accordingly.

We kindly ask for your patience and understanding as we face this very challenging time together. Stay healthy and stay safe.

What we’re doing to keep you safe

Whilst PNG has fortunately not had any reported cases of COVID-19, as a valued and loyal customer, it is timely to update you on the evolving situation, and the precautionary measures Air Niugini is taking to protect your well-being whenever you travel with us.   

The health and safety of the people of PNG, our passengers and crew are always our absolute priority. Air Niugini has always been proud of the steps we take every day to ensure our processes are the world’s best in protecting the health of our passengers and staff.   While there are no reported cases of COVID-19 in PNG, we are already taking a number of additional steps to enhance your protection on our flights, and to reduce any risk of COVID-19 being spread by travellers.  We note that the World Health Organisation has advised that there is an extremely low risk of cross-transmission between passengers and crew and that to date there has been no confirmed inflight transmission of COVID-19 anywhere in the world.

To date Air Niugini is already;

  • Ensuring our aircraft are sprayed with hospital-type disinfectants every night they are at a maintenance base, including Port Moresby.
  • Ensuring all our offices where we interact with you, our customers, such as sales outlets, are sprayed with hospital-type disinfectant every night
  • Reducing and cancelling flights voluntarily for those locations where the infection rates were previously increasing rapidly such as previously through Asia, and we will continue to do so to all locations showing signs of significant spread.  
  • Replacing headrest covers every time an aircraft transits through Port Moresby
  • Removing in-flight magazines from all our aircraft, to reduce any risk of cross-transmission
  • Ensuring in-flight blankets are cleaned using industrial laundry practices, whenever their sealed container has been opened and replacing earpiece covers on all distributed headsets after every flight.
  • Ensuring at all international departure airports with increased levels of infection that enhanced screening processes are in place and being implemented to reduce any chance we uplift any passengers to PNG who are showing any symptoms of COVID-19
  • Ensuring all headsets, blankets and headrests are removed off all seats, prior to the aircraft cleaning.

Providing all our staff who are interacting with the public, including our cabin crew and check-in staff, with personal protective equipment appropriate to the risk level for their role and location. 

Our senior leaders are meeting regularly to discuss our ongoing response and ensure we have the latest information from health authorities. We stand ready to support passengers who need to change their travel due to COVID-19, and we’re waiving change fees for eligible guests.

Air Niugini acknowledges that this is a rapidly evolving situation, and Air Niugini already has well-developed plans ready to roll-out should there be any reported cases of COVID-19 in PNG. Whilst we acknowledge some of these may mean your travel experience seems different from normal, these would be implemented to minimize any chances of domestic transmission of COVID-19 within PNG, and to ensure your and our staff’s safety on all our domestic flights. 

Hygiene Practices

As noted, to date, there has been no confirmed inflight transmission of COVID-19 anywhere in the world, but it’s still important that you are aware that we maintain the highest hygiene and cleaning practices on our aircraft and on the ground.   We’re closely following all advice received from WHO,

PNG and other worldwide medical authorities, regarding precautions that are needed to minimize risks concerned with COVID-19.  We’re ensuring our crew maintains high hygiene standards in the cabin, including practicing proper hygiene procedures.

All our flights are equipped with hand sanitizer and face masks, and if any guest presents as unwell or with flu-like symptoms on one of our flights, they’ll be provided with a face mask and hand sanitizer, and where possible, moved away from other passengers.

Aircraft Cleaning

We uphold the highest standards when it comes to cleaning our aircraft and have stringent processes in place. Our aircraft are cleaned every night they are at a maintenance base, including Port Moresby, and on every transit through Port Moresby, which includes the use of an antibacterial, antimicrobial cleaning product that reduces the risk of harmful viruses, molds, fungus, algae, and any other possible harmful pathogenic bacteria. 

Our Boeing aircraft are also fitted with High-Efficiency Particulate Air (HEPA) filters, which perform similarly to those used to keep the air clean in hospital operating rooms. This means the air quality on the aircraft is essentially sterile and particle-free.

  • To learn more about coronavirus, including what the symptoms are and how to protect yourself against getting sick, we recommend visiting the World Health Organization
  • A comprehensive list of the travel advisories in place across our network is available on the IATA Travel Centre website www.iatatravelcentre.com.