Travel Advice – Coronavirus Travel Update

This page provides the latest information on travel restrictions, flight cancellations as well as travel requirements during the COVID-19 pandemic. We are continually monitoring the situation, including travel restrictions and updates to travel policies that may impact you given the rapidly evolving nature of responses to COVID-19. The information is correct to the best of Air Niugini’s knowledge at the time of publication. Air Niugini reserves the right to add or update information at any time.

Air Niugini will continue to operate in a safe and compliant manner, adhering to advice from the PNG Government as per the Pandemic Measures issued to mitigate the risks in the spread against Coronavirus (COVID-19).

Procedures for booking travel during State of Emergency (SOE)

DOMESTIC FLIGHTS

Please ensure you are aware of the following requirements and restrictions when travelling domestically within Papua New Guinea (PNG).

There are no restrictions on any domestic travel except for travel into and out of West New Britain Province.

**New** Effective 1st January 2021, under the PNG National Act 2020 No.13 West New Britain Province – Provincial Restrictions, a 14-day restriction period has been imposed during which no aircraft is allowed to enter into or out of the province with new passengers except for aircrafts bringing in cargo or goods and personnel engaged in the COVID-19 response. Customers holding tickets for this period are to contact the Air Niugini Call Centre (180 3444/327 3444) or your nearest Sales Office.

For updated Measures, refer to the PNG Official COVID-19 Info website: https://covid19.info.gov.pg/

INTERNATIONAL FLIGHTS

INBOUND FLIGHTS:

Please ensure you are aware of the following requirements and restrictions prior travelling into Papua New Guinea (PNG).

These apply to travel out of the following international ports:

  1. Brisbane to Port Moresby
  2. Cairns to Port Moresby
  3. Singapore to Port Moresby
  4. Manila to Port Moresby
  5. Hong Kong to Port Moresby

NB: For updated Measures, refer to the PNG Official COVID-19 Info website: https://covid19.info.gov.pg/

Requirements by the COVID19 Travel Desk Team when sending a request for approval from the Controller:  

  • Requests can normally be expected to take between 21 days to be approved.  Applications made in under 21 days, or applications without all the required documentation (correctly filled in) can be expected to result in the approval being declined and/or delayed.

All International travelers or intending travelers must seek approval by sending the following documents required by the government of PNG through to this email: nocapproval@airniugini.com.pg or covid19-travel@police.gov.pg 

A:  PASSENGERS TRAVELLING INTO PORT MORESBY

  1. A Completed an International International Air Passenger Travel Form v6.3 (I-APTF) (Updated 18 Feb 2021)  
  2. A Request Letter to the Controller (Sample Letter of Request) (Updated 18 Feb 2021)
  3. A copy of the intended travel itinerary or confirmed booking. (Tickets can be purchased once approval is received)
  4. Copy of Passport Bio Page
  5. PNG Visa
  6. Copy of Work Permit/ Resident Permit
  7. Proof of 14 Days Hotel Quarantine (Hotel Confirmation) in Port Moresby (refer to Schedule 4 of Measure 2 for the list of approved Hotels and Facilities.)

Inbound passengers travelling beyond Port Moresby to a Domestic port, are required to undergo the 7 days (QLD)/14 days quarantine in Port Moresby. Direct transits are not permitted.

Please Note: Home Quarantine no longer accepted as of 15 January 2021.

Please Note (Approvals received effective 16 January 2021)

  • All Travel Exemptions obtained after 15 January 2021 are valid for 90 days from the date of Approval.
  • All Hotel Quarantine (Citizens and non-citizens) will be user pay.
  • All persons entering PNG (Citizens and Non-Citizens) must be quarantined for 14 days at designated Hotels in Port Moresby, listed in Schedule 4 of Measure # 02, or at a location designated by the Controller.
  • Travellers will be recommended to use the Tracking Device or Application based on random assessments depending on the severity of cases in countries originally travelled in from. The approved tracking device or application, supplied and monitored by an approved tracking provider, at the users’ expense.

The approved company to supply the application or device, and to undertake monitoring is Trakpro. A representative of Trakpro will contact you regarding finalising arrangements for the device/application. Alternatively, you may contact the company directly on Phone: +675 7210 7210,  Email:  c19@trakpro.com.pg

  • Persons traveling on official passports or documents to diplomats as exempted from hotel quarantine and tracking provisions, however, will be required to quarantine for the period as stipulated in the Measure.

What to present at the time of Check-In at the International Airports (Air Niugini flights)

  • *Controller Approval
  • *Travel Documents
  • *Proof of Quarantine in Port Moresby
  • *Medical Certificate for Covid19 PCR Test
  • *Electronic Health Declaration form  (https://www.pnghdf.info/ )

Note: A copy of the passenger’s COVID result is required at the time of check-in. It does not need to be provided as part of the approval process.

Should you have any queries regarding these requirements, please direct your queries via email to the Covid19 NOC Team for assistance: nocapproval@airniugini.com.pg or covid19-travel@police.gov.pg 

B: STRANDED PNG CITIZENS / PERMANENT RESIDENTS

For Stranded PNG Citizens / Permanent Residents, please apply in accordance with Section A above or contact the nearest Embassy/Consulate.

C: AUSTRALIAN PASSPORT HOLDERS TRAVELLING OUT OF AUSTRALIA  

Australian Citizens planning to leave Australia also need to apply to the Australian Department of Home Affairs for approval to depart. Details and the application process are at https://travel-exemptions.homeaffairs.gov.au/tep

Australian citizens arriving at Brisbane or Cairns airports without this approval will be denied departure by the Australian authorities.

D: PASSENGERS TRANSITING VIA PORT MORESBY ONWARD TO ANOTHER INTERNATIONAL PORT (DIRECT AIRSIDE TRANSIT ONLY)

Transits via Port Moresby on Air Niugini flights

A blanket waiver has been granted for all transiting passengers ( Same Day transit via POM), therefore you can proceed with your travel.  You do not need to apply to the Controller for uplift approval

From;

  • Singapore to Australia vice versa (same-day transit) — No approval required as blanket waiver given. 
  • Hong Kong to Australia vice versa  (same-day transit) — No approval required as blanket waiver given. 
  • Manila to Australia vice versa  (same-day transit) — No approval required as blanket waiver given. 

Do ensure to have in hand the Medical Certificate for Covid19 PCR Test ( test must be taken within 7days prior to the Travel Date). Children from ages 3 years and below are exempted from taking the Covid-19 PCR Test. 

All transits must be the same day. No overnights in POM will be permitted.​

What to present at the time of check-in at the International Airport (Air Niugini flights)

*Travel Documents
*Medical Certificate for Covid19 PCR Test

What to submit at the time of boarding in POM

*Completed International Air Passenger Travel Form (I-APTF)​  :  Section D & E of the form does not need to be filled in for transiting passengers​

E:  TRANSIT VIA AUSTRALIA (BRISBANE OR CAIRNS)

Visit the Covid19 Home Affairs website; https://covid19.homeaffairs.gov.au/transiting-australia

F:  TRANSIT VIA SINGAPORE

  1. Transfers at Singapore from Air Niugini to other airline flights are presently only allowed with the following airlines:-
    • Qatar Airways (QR)
    • Singapore Airlines / Silk Air (SQ/MI)

Permitted

Origin Country – Behind Points

Immediate Country before SIN

Immediate Point before SIN

Operating Carrier into SIN

Connecting Carrier Ex-SIN

Destination

Southwest Pacific
New Zealand, Australia, French Polynesia, Palau, Kiribati, Marshall Islands, Fiji, Solomon Islands, Tonga, Tuvalu, Vanuatu, Samoa, Cook Islands, New Caledonia, Niue, Norfolk Island, Micronesia, Nauru, Christmas Island, Cocos (Keeling) Islands, Wallis and Futuna Islands.

Papua New Guinea

POM

PX

QR/SQ/MI

All QR/SQ/MI Cities

For transfers from other airline flights to Air Niugini flights in Singapore, please check with the originating airline.

Please ensure your flights are booked on the same ticket, and that you and your baggage are checked in from point of origin to final destination. This is to ensure compliance with various authorities’ health and safety measures for travel during this period.

2. Apart from the airlines in (1) above, transfers to/from Air Niugini and all other airline flights in Singapore are generally NOT ALLOWED. In this case, passengers are responsible for obtaining an exemption to transfer between flights at Singapore – contact your Embassy / Consulate to send a request for approval on your behalf to the Singaporean Embassy / Consulate. Do also check with your originating airline if their application has also been approved by the Civil Aviation Authority of Singapore (CAAS). Get this approval before you book your flights.

G: TRANSIT VIA MANILA

Please note that NO transit passengers are allowed in Manila. All arriving passengers must only land in Manila.

H: TRANSIT VIA HONG KONG

Air Niugini operates every Wednesday to Hong Kong and return.

Passengers can presently meet the transit requirements onto PX 019 by booking into Hong Kong on Cathay Pacific, Air France, Qatar Airways, Emirates and Qantas. 

Passengers will be able to transit through Hong Kong if:

  • Their itinerary is contained in a single booking – (One ticket, separate ticket not allowed)
  • They meet the entry requirements of their final destination;
  • They have their baggage checked through to the final destination;
  • They have been issued their onward boarding pass(es) from their origin; (no on-line boarding pass)
  • The connecting time is within 24 hours.

Transit Restrictions

  • From 15 August until 11:59 pm on 15 October 2020, passengers starting their journey in the Chinese mainland will be able to transit Hong Kong International Airport provided they meet the above requirements.
  • Transiting to destinations in the Chinese mainland remains unavailable.
  • All sea-to-air ferry services ( Greater Bay Area to Hong Kong) and air-to-sea ferry services (Greater Bay Area to Hong Kong) are also suspended.

Under the restriction,  Air Niugini only has an IATCI agreement with Qatar Airways, Air France, Qantas, and Cathay Pacific.  Passengers only can book through these four airlines for connection at HKG. Through boarding not able to be printed out if airlines without the IATCI agreement. Only printed boarding pass.  no online boarding pass).  In order not to avoid stranded in Hong Kong, please take note of the above restrictions.

OUTBOUND FLIGHTS:

All passengers who are travelling internationally are strongly advised to always check on the latest information and advice on the relevant Government websites. This applies to travels to the following international ports:

BRISBANE & CAIRNS

  • Customers travelling out of Papua New Guinea must comply with entry or transit conditions for Australia, as well as any interstate restrictions within Australia or at their final destination

Important  Notice – Travel arrangements for passengers and crew arriving on flights from 22 January 2021 (AEDT)

Following the decision by National Cabinet (8 January 2021) and announcement from the Prime Minister, if you’re travelling to Australia you must provide evidence of a negative COVID-19 (PCR) test to your airline when checking in for your flight at the departure point.

  • This applies to all travellers five years of age or older departing on flights on or after 22 January 2021.
  • You must be tested 72 hours or less prior to departure and present a negative result when checking in prior to boarding your flight.
  • If you transit through a third country on your return journey to Australia, you should check on any local requirements at your transit destination and follow the advice of local authorities on social distancing and mask wearing while in transit.
  • If you or a member of your travelling group tests positive, you won’t be allowed to travel to Australia.
  • Exemptions to the COVID-19 (PCR) testing requirements will only be applied in extenuating circumstances such as where there is no access to testing.

Anyone who has a negative test result and enters Australia must still complete mandatory 14-day quarantine at designated facilities in your port of arrival.

Some airlines may already have pre-flight testing in place. You should contact your airline on the requirements for your specific flight. Local authorities may have additional requirements in place for departures.

Masks must be worn on all international flights, including at airports. 

Frequently asked questions on these new measures can be found on the Department of Health website.

International arrival caps will be reduced from 15 January 2021. This will be reviewed by 15 February 2021. This could affect your flight into Australia. If you’re scheduled to fly home to Australia in the coming weeks, confirm your itinerary and travel plans with your airline or travel agent.

If you require emergency consular assistance contact your nearest Australian embassy, high commission or consulate or contact the Consular Emergency Centre in Canberra on +61 2 6261 3305.

Read more:

SINGAPORE

  1. Transfers at Singapore from Air Niugini to other airline flights are presently only allowed with the following airlines:-
    • Qatar Airways (QR)
    • Singapore Airlines / Silk Air (SQ/MI)

Permitted

Origin Country – Behind Points

Immediate Country before SIN

Immediate Point before SIN

Operating Carrier into SIN

Connecting Carrier Ex-SIN

Destination

Southwest Pacific
New Zealand, Australia, French Polynesia, Palau, Kiribati, Marshall Islands, Fiji, Solomon Islands, Tonga, Tuvalu, Vanuatu, Samoa, Cook Islands, New Caledonia, Niue, Norfolk Island, Micronesia, Nauru, Christmas Island, Cocos (Keeling) Islands, Wallis and Futuna Islands.

Papua New Guinea

POM

PX

QR/SQ/MI

All QR/SQ/MI Cities

For transfers from other airline flights to Air Niugini flights in Singapore, please check with the originating airline.

Please ensure your flights are booked on the same ticket, and that you and your baggage are checked in from point of origin to final destination. This is to ensure compliance with various authorities’ health and safety measures for travel during this period.

2. Apart from the airlines in (1) above, transfers to/from Air Niugini and all other airline flights in Singapore are generally NOT ALLOWED. In this case, passengers are responsible for obtaining an exemption to transfer between flights at Singapore – contact your Embassy / Consulate to send a request for approval on your behalf to the Singaporean Embassy / Consulate. Do also check with your originating airline if their application has also been approved by the Civil Aviation Authority of Singapore (CAAS). Get this approval before you book your flights.

MANILA

As per the directive from the Inter-Agency Task Force on COVID-19, all passengers on arrival MNL will undergo a swab test (COVID-19 RT PCR) to be performed by the Bureau of Quarantine (BOQ).

While awaiting test results, passengers must stay either in a government-designated quarantine facility or in a BOQ approved quarantine hotel.

  • For land-based Overseas Filipino Workers (OFWs), the accommodation cost shall be shouldered by the Overseas Workers Welfare Administration.
  • For sea-based OFWs, accommodation cost shall be shouldered by the Maritime Industry Authority or by the local manning agency;
  • All other travelers who are non-OFWs will pay for the cost of their accommodation. Passengers must make a confirmed booking with a hotel accredited by the Department of Health for their quarantine stay prior to arrival.

Travelers whose test results are positive will be transferred to a designated hospital for further medical management. While Travelers whose test results are negative will be allowed to move out and undergo a 14-day quarantine at home or at an appropriate local monitoring facility.

All returning overseas Filipinos are required to register and fill out the electronic Case Investigation Form (e-CIF) to secure their own QR Code prior to their scheduled arrival in NAIA. Here’s how:

  1. Open the internet browser and go to https://e-cif.redcross.org.ph/ 
  2. Fill out the form, then click Submit
  3. Save the QR Code on your mobile device (by taking a screenshot or by printing out a copy)

Allowed to enter the Philippines are as follows:

  1. Filipino Nationals as well as their foreign spouse and children (must be traveling together ) and holding a permanent resident visa.
  2. Accredited foreign government and international organizations officials and their dependents.
  3. Foreign airline crew members and seafarers.

As per IATF Resolution No. 56-A, effective August 01, 2020, foreign nationals with long-term visas (immigrant visas under Sec. 13 of CA 613; RA 7919 and EO 324, including native-born foreign nationals) shall be allowed entry in the Philippines while maintaining the priority of returning Overseas Filipinos subject to the following conditions:

  1. Must have valid and existing visas at the time of entry. However, no new entry visa application shall be accepted;
  2. With pre-booked accredited quarantine facility;
  3. With pre-booked COVID-19 testing provider;
  4. Subject to the maximum capacity of inbound passengers at the port and date of entry.

Please note that NO transit passengers are allowed in Manila. All arriving passengers must only land in Manila.

For more information, please contact the Inter-Agency Task Force for the Management of Emerging Infectious Diseases through these helplines: 1158 or 143; or the One-Stop Shop for Repatriation at ossrepat@gmail.com or through hotlines (+63 2 8877-1109 local 3079 / 8823-0069.

Mandatory Use of TRAZE Contact Tracing App

Passengers are reminded of the need to download TRAZE Contact Tracing mobile application before their actual flight.

It is currently implemented in Ninoy Aquino International Airport (NAIA), Clark International Airport (CRK), Mactan Cebu International Airport (MCIAA), and Davao International Airport (DIA). It will be mandatory in ALL airports nationwide starting November 28, 2020. Eventually, the app will be used in other modes of transportation, establishments, and barangays.

How to download Traze?

Traze is available on the following:

For users outside the Philippines, get the app here!

How to use Traze app?

Traze uses QR code scanning for contact tracing. Each person, establishment, transportation, and barangay will have a unique Traze ID and QR code that will be used for scanning. You can scan the QR codes of establishments you went to and people you interacted with and it will be recorded on the app.

You may also check your history on the app if you want to see the places you visited and scanned on the app.

A supplemental advisory from the Bureau of Immigration

Please ensure you read the Supplemental advisory from Bureau of Immigration with an updated list of eligible passengers who are allowed to travel to the Philippines. This also includes travellers departing Manila: Supplemental advisory from Bureau of Immigration

HONG KONG

Entering Hong Kong

Only residents with the following documents will be permitted to enter Hong Kong:

  • Hong Kong Permanent Identity Card or Hong Kong Identity Card that:
    • bears the “asterisk” or “A” or “R” codes
    • bears the “C” code (provided that it is accompanied by a valid work visa or study visa)
    • bears the “U” code (Note: this type of HKID is subject to approval from Hong Kong Immigration prior to acceptance at check-in)
  • Hong Kong SAR passport or British National (Overseas) passport (with right of abode in Hong Kong)
  • Hong Kong Document of Identity
  • Non-Hong Kong residents will be denied entry into Hong Kong

Entry restriction exemptions

The following passengers are exempt from the entry restrictions:

  • Passengers travelling from the Chinese mainland, Taiwan, or Macao, and have not been to any other country/region in the past 14 days
  • Diplomatic/official passport holders (subject to prevailing visa requirements)
  • The spouse and children of Hong Kong residents
  • Local government personnel performing official duties
  • Personnel approved by the Hong Kong SAR government to carry out anti-epidemic work
  • Passengers holding a new entry visa to work, study, establish or join in any business, or to take up residence in Hong Kong

Passengers falling into one of the exemption categories above must still possess a travel document that would allow them to stay in Hong Kong for a minimum of 14 days, in order to meet the compulsory quarantine requirements.  Otherwise, the entry will be refused.

Non-HK Resident from any countries/territories will be DENIED ENTRY

Please also be reminded that the no-entry restriction for non-Hong Kong residents remains unchanged according to the Hong Kong SAR Government as below:

  • All non-Hong Kong residents coming from overseas countries and regions by plane will be denied entry to Hong Kong; and
  • Non-Hong Kong residents coming from the Mainland, Macao, and Taiwan will be denied entry to Hong Kong if they have been to any overseas countries and regions in the past 14 days

Transiting through Hong Kong

Air Niugini will commence weekly flights to Hong Kong from Wednesday 28th October.

Passengers can presently meet the transit requirements onto PX 019 by booking into Hong Kong on Cathay Pacific or Air France.  Work is in progress to also allow this to occur on Dragon Air and Qatar Airways flights.

Passengers will be able to transit through Hong Kong if:

  • Their itinerary is contained in a single booking – (One ticket, separate ticket not allowed)
  • They meet the entry requirements of their final destination;
  • They have their baggage checked through to the final destination;
  • They have been issued their onward boarding pass(es) from their origin; (no on-line boarding pass)
  • The connecting time is within 24 hours.

Transit Restrictions

  • From 15 August until 11:59 pm on 15 October 2020, passengers starting their journey in the Chinese mainland will be able to transit Hong Kong International Airport provided they meet the above requirements.
  • Transiting to destinations in the Chinese mainland remains unavailable.
  • Hong Kong International Airport Skypier Sea-to-Air ferry service (Greater Bay Area to Hong Kong) will gradually resume from 28 October 2020, but Air-to-Sea ferry service will remain suspended

Under the restriction,  Air Niugini only has an IATCI agreement with Air France, Qantas, and Cathay Pacific.  Passengers only can book through these three airlines for connection at HKG. Through boarding not able to be printed out if airlines without the IATCI agreement. Only printed boarding pass.  no online boarding pass).  In order not to avoid stranded in Hong Kong, please take note of the above restrictions.

Latest Requirements under Cap. 599H and Designated Quarantine Hotel Scheme

In view of the global developments and severity of the COVID-19 pandemic situation, the Government is implementing new control measures, include mandating all returnees arriving from countries outside China via the Hong Kong International Airport (HKIA) to undergo 14-day compulsory quarantine at designated quarantine hotels. See more here: https://bit.ly/3r00o37 (effective 21 DEC 2020)

Additional requirements

Passengers who are ending their journey in Hong Kong and have visited or transited through Bangladesh, Ethiopia, India, Indonesia, Kazakhstan, Nepal, Pakistan, the Philippines, South Africa, the United Kingdom, the United States, France, Russia, Belgium in the 14 days prior to arriving will be required to show the following documents:

Test Report

A test report issued by a laboratory or healthcare institution that contains the passenger’s name identical to that in his/her valid travel document to show that:

  • they have undertaken a nucleic acid test for COVID-19;
  • the sample for the test was taken within 72 hours of the scheduled time of departure of the flight to Hong Kong; and
  • the result of the test for COVID-19 was negative

The test report must be written in either English or Chinese and can be presented in paper or electronic format.

  • If the test report above is not in English or Chinese or does not contain all the above-mentioned information, it is acceptable to present a written confirmation, in English or Chinese, issued by the laboratory or healthcare institution that contains the following information:
    • the name of the passenger (this must be identical to the name in his/her valid travel document);
    • they underwent a nucleic acid test for COVID-19;
    • the sample for the test was taken within 72 hours before the scheduled time of departure of the flight to Hong Kong; and
    • the result of the test for COVID-19 was negative.
  • Please note that if there is a schedule change or flight cancellation, passengers are responsible for ensuring that their COVID-19 test meets the 72-hour requirement based on the new flight departure time.

Documentary Proof

Documentary proof (in English or Chinese) to show that the laboratory or healthcare institution is ISO 15189 accredited or is recognised or approved by the relevant authority of the government of the place in which the laboratory or healthcare institution is located.

This can be in the form of a copy of ‘Certificate of Accreditation’, ‘Certificate of Compliance’, or information printed out from an official government website. Please note that documentary proof is required even if the test report from the laboratory or healthcare institution contains an ISO accreditation reference.

Passengers in the countries below may find the following websites of assistance:

Hotel reservation confirmation

A confirmation of a hotel room reservation in Hong Kong for no less than 14 days starting on the day of your arrival in Hong Kong.

Important Notices & Forms

We understand your travel concerns and we’re here to help in these challenging times.  All intending travelers are strongly advised to check all relevant travel requirements for International and Domestic Travel as issued by the Emergency Controller.

All Sales Offices have resumed for business and will operate from 08:00 am to 5:00 pm on Mondays to Fridays and from 8:00 am to 12:00 pm on Saturdays.

For new bookings, visit your nearest Air Niugini Sales Office or Travel Agent. Online Bookings are temporarily unavailable until further notice.

You may also contact our Call Centre on Toll-Free Number 180 3444 or +675 327 3444 or email csc@airniugini.com.pg for bookings and general assistance.

We thank you for your patience and understanding during these challenging times and we encourage all to stay safe and practice high levels of hygiene. Stay healthy and stay safe.

Travel Restrictions

DOMESTIC FLIGHTS

Autonomous Region of Bougainville (AROB)

The Bougainville Health Ministry issued Bougainville Public Health Measures 02.2021 on 26 February 2021, through Circular 02.2021

The New Bougainville Health Measures lifts the medical clearance as an entry requirement into AROB. 

NO MORE COVID-19 MEDICAL CLEARANCE NEEDED TO ENTER OR EXIT BOUGAINVILLE THROUGH POINTS OF ENTRY.

The Bougainville Covid-19 Rapid Response Team will only conduct PCR or GeneXpert Covid-19 tests on any inbound or outbound passengers who exhibit Influenza-Like Illness or Severe Acute Respiratory infections and with a body temperature above 37 degrees Celsius. 

HEALTH DECLARATION FORM/ HEALTH SURVEILLANCE FORM

Air Niugini will issue this at the port of origin, either during check-in time or during in-flight. All necessary information must be provided upon arrival at Buka Airport.

AIR PASSENGER TRAVEL FORM
  1. APTF is required by airline operators for contract tracing purposes

Contact AROB SOE Controller office at arob.quarantine@gmail.com for further information.

Tabubil & Lihir

Tabubil airport has been closed by Ok Tedi Mining Limited, similarly, Lihir airport in New Ireland has been closed by Newcrest.

INTERNATIONAL FLIGHTS

INBOUND FLIGHTS:

Under the current SOE, Conditional Approvals have been granted for the below listed inbound International Travel, by the Commissioner of Police and Controller of the State of Emergency PNG:

  1. Brisbane to Port Moresby
  2. Cairns to Port Moresby
  3. Singapore to Port Moresby
  4. Manila to Port Moresby
  5. Hong Kong to Port Moresby

Scheduled flights from all other Air Niugini International destinations are currently not approved under the present SoE Controller directives. These will only be introduced as and when the SOE Controller provides clearance. 

OUTBOUND FLIGHTS:

Air Niugini remains only approved to fly to the below listed international locations under the present SoE Controller directives.

  • Brisbane – five (5) flights per week (Tue, Wed, Thu, Fri, Sat)
  • Cairns – one (1)  flight per week (Mon) 
  • Singapore – four (4) flights per week (Mon, Wed, Thu, Sat)
  • Hong Kong – one (1)  flight per week (Wed) 
  • Manila – two (2) flights per week (Fri, Sun)

Scheduled flights to all other Air Niugini International destinations are currently not approved under the present SoE Controller directives. These will only be introduced as and when the SOE Controller provides clearance. 

Note: The COVID-19 pandemic is unprecedented and the associated entry requirements and restrictions being imposed by relevant Government authorities are beyond the airline’s control.

Booking Changes and Cancellations

Rebooking of existing travel – COVID-19 – Updated 08 April 2020

Following the declaration of the extension of the State of Emergency for a further two (2) months and the resumption of Domestic services, all passengers holding tickets with travel dates between 23rd March to 6th April 2020 May;

  1. Rebook new flight(s), per original itinerary for travel after 6th April 2020, without any change fees.
  2. Cancel the ticket and retain the value for future use on the same itinerary
  3. Cancel the ticket and use this value as partial credit towards the purchase of a PX ticket to an alternative PX destination.
  4. New tickets must be used by 31 December 2021.
  5. For tickets not purchased via Air Niugini, please contact your Travel Agency for assistance.

Customers with rebooking inquiries as a result of disruptions to travel caused by the travel ban can be sent via email to wecare20@airniugini.com.pg. A representative of our team will be in touch with you to assist accordingly.

We kindly ask for your patience and understanding as we face this very challenging time together. Stay healthy and stay safe.

What we’re doing to keep you safe

Whilst PNG has fortunately not had any reported cases of COVID-19, as a valued and loyal customer, it is timely to update you on the evolving situation, and the precautionary measures Air Niugini is taking to protect your well-being whenever you travel with us.   

The health and safety of the people of PNG, our passengers and crew are always our absolute priority. Air Niugini has always been proud of the steps we take every day to ensure our processes are the world’s best in protecting the health of our passengers and staff.   While there are no reported cases of COVID-19 in PNG, we are already taking a number of additional steps to enhance your protection on our flights, and to reduce any risk of COVID-19 being spread by travellers.  We note that the World Health Organisation has advised that there is an extremely low risk of cross-transmission between passengers and crew and that to date there has been no confirmed inflight transmission of COVID-19 anywhere in the world.

To date Air Niugini is already;

  • Ensuring our aircraft are sprayed with hospital-type disinfectants every night they are at a maintenance base, including Port Moresby.
  • Ensuring all our offices where we interact with you, our customers, such as sales outlets, are sprayed with hospital-type disinfectant every night
  • Reducing and cancelling flights voluntarily for those locations where the infection rates were previously increasing rapidly such as previously through Asia, and we will continue to do so to all locations showing signs of significant spread.  
  • Replacing headrest covers every time an aircraft transits through Port Moresby
  • Removing in-flight magazines from all our aircraft, to reduce any risk of cross-transmission
  • Ensuring in-flight blankets are cleaned using industrial laundry practices, whenever their sealed container has been opened and replacing earpiece covers on all distributed headsets after every flight.
  • Ensuring at all international departure airports with increased levels of infection that enhanced screening processes are in place and being implemented to reduce any chance we uplift any passengers to PNG who are showing any symptoms of COVID-19
  • Ensuring all headsets, blankets and headrests are removed off all seats, prior to the aircraft cleaning.

Providing all our staff who are interacting with the public, including our cabin crew and check-in staff, with personal protective equipment appropriate to the risk level for their role and location. 

Our senior leaders are meeting regularly to discuss our ongoing response and ensure we have the latest information from health authorities. We stand ready to support passengers who need to change their travel due to COVID-19, and we’re waiving change fees for eligible guests.

Air Niugini acknowledges that this is a rapidly evolving situation, and Air Niugini already has well-developed plans ready to roll-out should there be any reported cases of COVID-19 in PNG. Whilst we acknowledge some of these may mean your travel experience seems different from normal, these would be implemented to minimize any chances of domestic transmission of COVID-19 within PNG, and to ensure your and our staff’s safety on all our domestic flights. 

Hygiene Practices

As noted, to date, there has been no confirmed inflight transmission of COVID-19 anywhere in the world, but it’s still important that you are aware that we maintain the highest hygiene and cleaning practices on our aircraft and on the ground.   We’re closely following all advice received from WHO,

PNG and other worldwide medical authorities, regarding precautions that are needed to minimize risks concerned with COVID-19.  We’re ensuring our crew maintains high hygiene standards in the cabin, including practicing proper hygiene procedures.

All our flights are equipped with hand sanitizer and face masks, and if any guest presents as unwell or with flu-like symptoms on one of our flights, they’ll be provided with a face mask and hand sanitizer, and where possible, moved away from other passengers.

Aircraft Cleaning

We uphold the highest standards when it comes to cleaning our aircraft and have stringent processes in place. Our aircraft are cleaned every night they are at a maintenance base, including Port Moresby, and on every transit through Port Moresby, which includes the use of an antibacterial, antimicrobial cleaning product that reduces the risk of harmful viruses, molds, fungus, algae, and any other possible harmful pathogenic bacteria. 

Our Boeing aircraft are also fitted with High-Efficiency Particulate Air (HEPA) filters, which perform similarly to those used to keep the air clean in hospital operating rooms. This means the air quality on the aircraft is essentially sterile and particle-free.

  • For updated PNG Travel Measures, Restrictions and Requirements, refer to the PNG Official COVID-19 Info website: https://covid19.info.gov.pg/
  • To learn more about coronavirus, including what the symptoms are and how to protect yourself against getting sick, we recommend visiting the World Health Organization
  • A comprehensive list of the travel advisories in place across our network is available on the IATA Travel Centre website www.iatatravelcentre.com.