Travel Advice – Coronavirus Travel Update

This page provides the latest information on travel restrictions, flight cancellations as well as travel requirements during the State Of Emergency (SOE). We are continually monitoring the situation, including travel restrictions and updates to travel policies that may impact you given the rapidly evolving nature of responses to COVID-19. The information is correct to the best of Air Niugini’s knowledge at the time of publication. Air Niugini reserves the right to add or update information at any time.

Procedures for booking travel during State of Emergency (SOE)

DOMESTIC FLIGHTS

Effective 3rd October 2020, under the PNG National Pandemic Act 2020, these Domestic Travel Measures shall apply until the end of the Declaration of a Pandemic under the Act.

There are no restrictions on any domestic travel.

For updated Measures, refer to the PNG Official COVID-19 Info website: https://covid19.info.gov.pg/

Air Niugini will continue to operate in a safe and compliant manner, adhering to advice from the PNG Government as per the Pandemic Measures issued to mitigate the risks in the spread against Coronavirus (COVID-19).

INTERNATIONAL FLIGHTS

The COVID-19 pandemic is unprecedented and the associated entry requirements and restrictions being imposed by relevant Government authorities are beyond the airline’s control.

INBOUND FLIGHTS:

Effective Saturday 3rd October 2020, under the PNG National Pandemic Act 2020, these International Travel Measures shall apply until the end of the Declaration of a Pandemic under the Act.

Please ensure you are aware of the following requirements and restrictions prior travelling into Papua New Guinea (PNG).

These apply to travel out of the following international ports:

  1. Brisbane to Port Moresby
  2. Cairns to Port Moresby
  3. Singapore to Port Moresby
  4. Manila to Port Moresby
  5. Hong Kong to Port Moresby

NB: For updated Measures, refer to the PNG Official COVID-19 Info website: https://covid19.info.gov.pg/

Travel Restrictions for Papua New Guinea

For all Incoming Travellers to PNG, all must have the following documents in hand before travelling as these documents will need to be presented at the time of check-in or will be denied boarding.

  • SOE Controller Approval (requests for approval to be sent to; nocapproval@airniugini.com.pg or covid19-travel@police.gov.pg)
  • Proof of 14 Day Quarantine in POM (For all International Travellers that have not been in countries listed in Schedule 2 of Measure #2 for 7 days or more.  These include the transiting passengers who are transiting via Brisbane and Cairns).
    • Please note: Transits via Singapore are currently ON HOLD pending approval from CAAS Singapore. Transits via Manila not permitted.
  • Proof of 07 Day Quarantine in POM (Proof of 07 Day Quarantine in POM (For all Travellers who have been in countries listed in Schedule 2 of Measure #2 for 7 days or more prior to their date of travel to PNG).
  • Medical Certificate (Covid19 PCR Test) – to be done within 07 days period prior to the Travel Date

Requirements by the COVID19 NOC Team when sending a request for SOE Controller

Requests can normally be expected to take between 7-14 days to be approved.  Applications made in under 7 days or applications without all the required documentation (correctly filled in) can be expected to result in the approval being declined and/or delayed.

You do not need to submit your PCR COVID test as part of the approval process.  This only needs to be provided at the time of check-in.  The COVID test does not need to be approved by the Controller, nor any embassy, etc.  There is not any list of approved testing facilities.

All International travelers or intending travelers must seek approval by sending the following documents required by the government of PNG through to this email: nocapproval@airniugini.com.pg or covid19-travel@police.gov.pg 

A:  PASSENGERS TRAVELLING INTO PORT MORESBY

  1. A Completed an International International Air Passenger Travel Form (I-APTF) (I-APTF)  
  2. A Request Letter to the  Controller (Sample Letter of Request)
  3. A copy of the intended travel itinerary or confirmed booking. 
  4. Copy of Passport Bio Page
  5. Copy of Work Permit/ Resident Permit
  6. Either;
    1. Request for 7 days home-isolation when having stayed in those countries listed in Schedule 2 of Measure #2 for more than 7 days prior to travel, and able to segregate at home. A Home Quarantine Risk Assessment form is to be filled and submitted with the Request Letter. A Statutory Declaration is also required stating the passenger has stayed in one of these countries listed below for more than 7 days:              
      • (List of countries in Schedule 2 of Measure #2; New Zealand, Fiji, Solomon Islands, Australia –except the State of Victoria, New Caledonia, Kiribati, Tonga, Tuvalu, Nauru, Federated States of Micronesia, Vanuatu, Cook Islands, Samoa, Palau and Niue); or
    2. Proof of 7- Days Hotel Payment Receipt for Quarantine in Port Moresby, where having stayed in those countries listed in Schedule 2 of Measure #2 (as above)  for more than 7 days prior to travel, but unable to self-isolate at home. A Statutory Declaration is also required stating the passenger has stayed in one of these countries listed below for more than 7 days; or
    3. Proof of 14-Days Hotel Payment Receipt for Quarantine in Port Moresby for;
      1. countries not listed in Schedule 2 of Measure #2; or
      2. where the passenger has been in a listed country but for 7 or less days

Inbound passengers travelling beyond Port Moresby to a Domestic port, are required to undergo the 7 days (QLD)/14 days quarantine in Port Moresby. Direct transits are not permitted.

What to present at the time of Check-In at the International Airports (Air Niugini flights)

  • *Controller Approval
  • *Travel Documents
  • *Proof of Quarantine in Port Moresby
  • *Medical Certificate for Covid19 PCR Test

Note: A copy of the passenger’s COVID result is required at the time of check-in. It does not need to be provided as part of the approval process.

Should you have any queries regarding these requirements, please direct your queries via email to the Covid19 NOC Team for assistance: nocapproval@airniugini.com.pg or covid19-travel@police.gov.pg 

B: STRANDED PNG CITIZENS / PERMANENT RESIDENTS

For Stranded PNG Citizens / Permanent Residents who can afford  quarantine costs, please apply in accordance with Section A above

​For Stranded PNG Citizens / Permanent Residents,  who cannot afford quarantine costs please contact the nearest PNG Embassy/Consulate or the DFAIT Team of Foreign Affairs via email; dfait20@gmail.com for assistance.

C:   PASSENGERS TRANSITING VIA PORT MORESBY ONWARD TO ANOTHER INTERNATIONAL PORT (DIRECT AIRSIDE TRANSIT ONLY)

Transits via Port Moresby on Air Niugini flights

A blanket waiver has been granted for all transiting passengers ( Same Day transit via POM), therefore you can proceed with your travel.  You do not need to apply to the Controller for uplift approval

From;

  • Singapore to Australia vice versa ( same-day transit ) — No approval required as blanket waiver given. 
  • Hong Kong to Australia vice versa  ( same-day transit ) — No approval required as blanket waiver given. 
  • Manila to Australia vice versa  ( same-day transit ) — No approval required as blanket waiver given. 

Do ensure to have in hand the Medical Certificate for Covid19 PCR Test ( test must be taken within 7days prior to the Travel Date). Children from ages 3 years and below are exempted from taking the Covid-19 PCR Test. 

All transits must be the same day. No overnights in POM will be permitted.​

What to present at the time of check-in at the International Airport (Air Niugini flights)

*Travel Documents
*Medical Certificate for Covid19 PCR Test

What to submit at the time of boarding in POM

*Completed International Air Passenger Travel Form (I-APTF)​  :  Section D & E of the form does not need to be filled in for transiting passengers​

D:  TRANSIT VIA SINGAPORE 

Transfer passengers via Singapore are not generally presently allowed. Some passengers are receiving transfer exemptions, but you need to contact your Embassy/Consulate in Singapore directly for them to ask for transfer approval on your behalf.   Get this approval before you book your flights. This normally takes about 5 days.   Also, check with your originating carrier if their application has been approved by CAAS Singapore.

Note: Transfer passengers via SIN not generally allowed. Passengers are responsible for obtaining an exemption to transfer between flights at SIN – contact your Embassy/Consulate to send requests to the Singaporean Embassy/Consulate for approval.

E: TRANSIT VIA MANILA

Please note that NO transit passengers are allowed in Manila. All arriving passengers must only land in Manila.

F: TRANSIT VIA HONG KONG

Air Niugini will commence weekly flights to Hong Kong from Wednesday 28th October.

Passengers can presently meet the transit requirements onto PX 019 by booking into Hong Kong on Cathay Pacific or Air France.  Work is in progress to also allow this to occur on Dragon Air and Qatar Airways flights.

Passengers will be able to transit through Hong Kong if:

  • Their itinerary is contained in a single booking – (One ticket, separate ticket not allowed)
  • They meet the entry requirements of their final destination;
  • They have their baggage checked through to the final destination;
  • They have been issued their onward boarding pass(es) from their origin; (no on-line boarding pass)
  • The connecting time is within 24 hours.

Transit Restrictions

  • From 15 August until 11:59 pm on 15 October 2020, passengers starting their journey in the Chinese mainland will be able to transit Hong Kong International Airport provided they meet the above requirements.
  • Transiting to destinations in the Chinese mainland remains unavailable.
  • Hong Kong International Airport Skypier Sea-to-Air ferry service (Greater Bay Area to Hong Kong) will gradually resume from 28 October 2020, but Air-to-Sea ferry service will remain suspended

Under the restriction,  Air Niugini only has an IATCI agreement with Air France, Qantas, and Cathay Pacific.  Passengers only can book through these three airlines for connection at HKG. Through boarding not able to be printed out if airlines without the IATCI agreement. Only printed boarding pass.  no online boarding pass).  In order not to avoid stranded in Hong Kong, please take note of the above restrictions.

OUTBOUND FLIGHTS:

All passengers who are travelling internationally are strongly advised to always check on the latest information and advice on the relevant Government websites. This applies to travels to the following international ports:

BRISBANE & CAIRNS

  • Customers travelling out of Papua New Guinea must comply with entry or transit conditions for Australia, as well as any interstate restrictions within Australia or at their final destination
Important  Notice – International Travelers Travelling into Queensland from Overseas

Queensland Health is continuing to respond to the declared public health emergency in relation to coronavirus (COVID-19).

From 1 July 2020, international travelers arriving into Queensland from overseas will be charged a fee for quarantining in government-arranged accommodation. 

To limit the spread of COVID-19, travelers from overseas are required to quarantine in nominated premises for 14 days, as declared in the Public Health Direction Self-quarantine for Persons Arriving in Queensland from Overseas Direction. In some instances, it might be possible to apply for an exemption from quarantine. To apply for an exemption from quarantine, a person can submit an application via the Health Directions Exemption Portal.

Previously, the fees associated with quarantine have been paid by the Queensland Government. However, from 1 July 2020, travelers will be required to cover the costs of food and accommodation during quarantine in government-arranged accommodation. These costs are based on the number of days spent in government-arranged accommodation and the number of people required to quarantine.

Travelers will be able to apply for a full or partial waiver of the fee for quarantine in government-arranged accommodation. A waiver application can be submitted from the date the invoice is received, up to 30 days after the date the invoice was issued. For example, a waiver of the fee may be available if:

  • the person applying is experiencing financial hardship; or
  • the person applying for the waiver, or a person to whom the invoice relates, is a “vulnerable” person; or
  • the person can produce documentary evidence that the arrival date for travel to Queensland was confirmed on or before midnight on 17 June 2020.

Arrivals into Queensland will be asked to complete the Quarantine Direction and Notice to Pay COVID-19 Quarantine Fee document. A factsheet will also be provided upon arrival – same can be viewed here: Quarantine Factsheet for International Travellers travelling to Queensland, Australia from Overseas (effective 01 JULY 2020)

Further information, including questions and answers, is available on Queensland Health’s website at www.health.qld.gov.au/covid-19-quarantine.

Important Reminder – Transiting via Australia

As at 0001 AEST 11 July 2020, all foreign nationals whose itinerary indicates that they will transit Australia for up to a maximum period of 72 hours, will no longer require an exemption from Australia’s travel restrictionsTravelers will continue to be required to obtain state and territory health exemptions in accordance with state and territory legislation and bring evidence of this at check-in for boarding. Please refer to the following website to confirm each state or territory’s requirements.

Below is the Updated information obtained via the Home Affairs Website: https://covid19.homeaffairs.gov.au/transiting-australia

Please note that any foreign national proposing to transit Australia for longer than 72 hours are still required to obtain an exemption from Australia’s travel restrictions.

  • You are automatically exempt (and don’t have to request an exemption) if you are transiting Australia for 72 hours or less.
  • If you intend to spend more than 72 hours in Australia waiting for your connecting flight, you are not considered to be transiting Australia and will need to request an exemption from Australia’s travel restrictions. 
  • You must follow the quarantine requirements in the state or territory you arrive in.
Visa requirements to transit Australia
Transit quarantine arrangements

You must follow the quarantine requirements in the state or territory that you arrive in. You may need to stay in hotel accommodation and you may be asked to pay for your stay, while you are waiting for your onwards flight. For information on quarantine requirements contact the relevant state or territory government health department.

Please visit the Home Affairs Website for updates regarding Travel Restrictions for Australia; https://covid19.homeaffairs.gov.au/

SINGAPORE

  • Passengers travelling to Singapore, please refer to requirements by Singapore Government, effective 27th March 2020:
  • Transits via Singapore currently ON HOLD
    • Please be advised that all transits via Singapore are currently ON HOLD pending approval from CAAS Singapore.
        • Travel from Port Moresby to another country via Singapore – Transit on hold.
        • Travel from another country to Port Moresby via Singapore – Transit on hold.

Transfer passengers via SIN not generally allowed – passengers are responsible for obtaining exemption to transfer between flights at SIN – contact your Embassy/Consulate to send request to the Singaporean Embassy/Consulate for approval. Do also check with your originating carrier if their application has been approved by CAAS Singapore.

MANILA

As per the directive from the Inter-Agency Task Force on COVID-19, all passengers on arrival MNL will undergo a swab test (COVID-19 RT PCR) to be performed by the Bureau of Quarantine (BOQ).

While awaiting test results, passengers must stay either in a government-designated quarantine facility or in a BOQ approved quarantine hotel.

  • For land-based Overseas Filipino Workers (OFWs), the accommodation cost shall be shouldered by the Overseas Workers Welfare Administration.
  • For sea-based OFWs, accommodation cost shall be shouldered by the Maritime Industry Authority or by the local manning agency;
  • All other travelers who are non-OFWs will pay for the cost of their accommodation. Passengers must make a confirmed booking with a hotel accredited by the Department of Health for their quarantine stay prior to arrival.

Travelers whose test results are positive will be transferred to a designated hospital for further medical management. While Travelers whose test results are negative will be allowed to move out and undergo a 14-day quarantine at home or at an appropriate local monitoring facility.

All returning overseas Filipinos are required to register and fill out the electronic Case Investigation Form (e-CIF) to secure their own QR Code prior to their scheduled arrival in NAIA. Here’s how:

  1. Open the internet browser and go to https://e-cif.redcross.org.ph/ 
  2. Fill out the form, then click Submit
  3. Save the QR Code on your mobile device (by taking a screenshot or by printing out a copy)

Allowed to enter the Philippines are as follows:

  1. Filipino Nationals as well as their foreign spouse and children (must be traveling together ) and holding a permanent resident visa.
  2. Accredited foreign government and international organizations officials and their dependents.
  3. Foreign airline crew members and seafarers.

As per IATF Resolution No. 56-A, effective August 01, 2020, foreign nationals with long-term visas (immigrant visas under Sec. 13 of CA 613; RA 7919 and EO 324, including native-born foreign nationals) shall be allowed entry in the Philippines while maintaining the priority of returning Overseas Filipinos subject to the following conditions:

  1. Must have valid and existing visas at the time of entry. However, no new entry visa application shall be accepted;
  2. With pre-booked accredited quarantine facility;
  3. With pre-booked COVID-19 testing provider;
  4. Subject to the maximum capacity of inbound passengers at the port and date of entry.

Please note that NO transit passengers are allowed in Manila. All arriving passengers must only land in Manila.

For more information, please contact the Inter-Agency Task Force for the Management of Emerging Infectious Diseases through these helplines: 1158 or 143; or the One-Stop Shop for Repatriation at ossrepat@gmail.com or through hotlines (+63 2 8877-1109 local 3079 / 8823-0069.

Mandatory Use of TRAZE Contact Tracing App

Passengers are reminded of the need to download TRAZE Contact Tracing mobile application before their actual flight.

It is currently implemented in Ninoy Aquino International Airport (NAIA), Clark International Airport (CRK), Mactan Cebu International Airport (MCIAA), and Davao International Airport (DIA). It will be mandatory in ALL airports nationwide starting November 28, 2020. Eventually, the app will be used in other modes of transportation, establishments, and barangays.

How to download Traze?

Traze is available on the following:

For users outside the Philippines, get the app here!

How to use Traze app?

Traze uses QR code scanning for contact tracing. Each person, establishment, transportation, and barangay will have a unique Traze ID and QR code that will be used for scanning. You can scan the QR codes of establishments you went to and people you interacted with and it will be recorded on the app.

You may also check your history on the app if you want to see the places you visited and scanned on the app.

HONG KONG

Entering Hong Kong

Only residents with the following documents will be permitted to enter Hong Kong:

  • Hong Kong Permanent Identity Card or Hong Kong Identity Card that:
    • bears the “asterisk” or “A” or “R” codes
    • bears the “C” code (provided that it is accompanied by a valid work visa or study visa)
    • bears the “U” code (Note: this type of HKID is subject to approval from Hong Kong Immigration prior to acceptance at check-in)
  • Hong Kong SAR passport or British National (Overseas) passport (with right of abode in Hong Kong)
  • Hong Kong Document of Identity
  • Non-Hong Kong residents will be denied entry into Hong Kong

Entry restriction exemptions

The following passengers are exempt from the entry restrictions:

  • Passengers travelling from the Chinese mainland, Taiwan, or Macao, and have not been to any other country/region in the past 14 days
  • Diplomatic/official passport holders (subject to prevailing visa requirements)
  • The spouse and children of Hong Kong residents
  • Local government personnel performing official duties
  • Personnel approved by the Hong Kong SAR government to carry out anti-epidemic work
  • Passengers holding a new entry visa to work, study, establish or join in any business, or to take up residence in Hong Kong

Passengers falling into one of the exemption categories above must still possess a travel document that would allow them to stay in Hong Kong for a minimum of 14 days, in order to meet the compulsory quarantine requirements.  Otherwise, the entry will be refused.

Non-HK Resident from any countries/territories will be DENIED ENTRY

Please also be reminded that the no-entry restriction for non-Hong Kong residents remains unchanged according to the Hong Kong SAR Government as below:

  • All non-Hong Kong residents coming from overseas countries and regions by plane will be denied entry to Hong Kong; and
  • Non-Hong Kong residents coming from the Mainland, Macao, and Taiwan will be denied entry to Hong Kong if they have been to any overseas countries and regions in the past 14 days

Transiting through Hong Kong

Air Niugini will commence weekly flights to Hong Kong from Wednesday 28th October.

Passengers can presently meet the transit requirements onto PX 019 by booking into Hong Kong on Cathay Pacific or Air France.  Work is in progress to also allow this to occur on Dragon Air and Qatar Airways flights.

Passengers will be able to transit through Hong Kong if:

  • Their itinerary is contained in a single booking – (One ticket, separate ticket not allowed)
  • They meet the entry requirements of their final destination;
  • They have their baggage checked through to the final destination;
  • They have been issued their onward boarding pass(es) from their origin; (no on-line boarding pass)
  • The connecting time is within 24 hours.

Transit Restrictions

  • From 15 August until 11:59 pm on 15 October 2020, passengers starting their journey in the Chinese mainland will be able to transit Hong Kong International Airport provided they meet the above requirements.
  • Transiting to destinations in the Chinese mainland remains unavailable.
  • Hong Kong International Airport Skypier Sea-to-Air ferry service (Greater Bay Area to Hong Kong) will gradually resume from 28 October 2020, but Air-to-Sea ferry service will remain suspended

Under the restriction,  Air Niugini only has an IATCI agreement with Air France, Qantas, and Cathay Pacific.  Passengers only can book through these three airlines for connection at HKG. Through boarding not able to be printed out if airlines without the IATCI agreement. Only printed boarding pass.  no online boarding pass).  In order not to avoid stranded in Hong Kong, please take note of the above restrictions.  

Additional requirements

Passengers who are ending their journey in Hong Kong and have visited or transited through Bangladesh, Ethiopia, India, Indonesia, Kazakhstan, Nepal, Pakistan, the Philippines, South Africa, the United Kingdom, the United States, France, Russia, Belgium in the 14 days prior to arriving will be required to show the following documents:

Test Report

A test report issued by a laboratory or healthcare institution that contains the passenger’s name identical to that in his/her valid travel document to show that:

  • they have undertaken a nucleic acid test for COVID-19;
  • the sample for the test was taken within 72 hours of the scheduled time of departure of the flight to Hong Kong; and
  • the result of the test for COVID-19 was negative

The test report must be written in either English or Chinese and can be presented in paper or electronic format.

  • If the test report above is not in English or Chinese or does not contain all the above-mentioned information, it is acceptable to present a written confirmation, in English or Chinese, issued by the laboratory or healthcare institution that contains the following information:
    • the name of the passenger (this must be identical to the name in his/her valid travel document);
    • they underwent a nucleic acid test for COVID-19;
    • the sample for the test was taken within 72 hours before the scheduled time of departure of the flight to Hong Kong; and
    • the result of the test for COVID-19 was negative.
  • Please note that if there is a schedule change or flight cancellation, passengers are responsible for ensuring that their COVID-19 test meets the 72-hour requirement based on the new flight departure time.

Documentary Proof

Documentary proof (in English or Chinese) to show that the laboratory or healthcare institution is ISO 15189 accredited or is recognised or approved by the relevant authority of the government of the place in which the laboratory or healthcare institution is located.

This can be in the form of a copy of ‘Certificate of Accreditation’, ‘Certificate of Compliance’, or information printed out from an official government website. Please note that documentary proof is required even if the test report from the laboratory or healthcare institution contains an ISO accreditation reference.

Passengers in the countries below may find the following websites of assistance:

Hotel reservation confirmation

A confirmation of a hotel room reservation in Hong Kong for no less than 14 days starting on the day of your arrival in Hong Kong.

Important Notices & Forms

We understand your travel concerns and we’re here to help in these challenging times.  All intending travelers are strongly advised to check all relevant travel requirements for International and Domestic Travel as issued by the Emergency Controller.

Air Niugini Schedules:

All Sales Offices have resumed for business and will operate from 08:00 am to 5:00 pm on Mondays to Fridays and from 8:00 am to 12:00 pm on Saturdays.

For new bookings, visit your nearest Air Niugini Sales Office or Travel Agent. Online Bookings are temporarily unavailable until further notice.

You may also contact our Call Centre on Toll-Free Number 180 3444 or +675 327 3444 or email csc@airniugini.com.pg for bookings and general assistance.

We thank you for your patience and understanding during these challenging times and we encourage all to stay safe and practice high levels of hygiene. Stay healthy and stay safe.

Travel Restrictions

DOMESTIC FLIGHTS

Autonomous Region of Bougainville (AROB)

Under Emergency Order No 4, issued by the AROB SOE Controller, you are kindly reminded to take note of these requirements.

In compliance with our requirements for the Autonomous Region of Bougainville (AROB) State of Emergency on COVID-19, those intending to travel are to have the following documents in place.

APPROVAL LETTER FROM AROB SOE CONTROLLER

Intending traveler (s) to seek approval from the Office of the Bougainville Emergency Controller, through email: arobcovid19occ@gmail.com

Applications will be lodged within 48 hours. Once approved, intending travelers can proceed with medical clearance, purchasing tickets, and obtaining other necessary travel requirements.

COMPULSORY GENEXPERT TEST/POLYMERASE CHAIN REACTION (PCR) TEST

It is compulsory that all intending traveler (s) into Bougainville who show and are confirmed by a medical practitioner to have Influenza-Like Illness (ILI) and Severe Acute Respiratory Infection (SARI) shall undergo a GeneXpert test or Polymerase Chain Reaction (PCR) test, 48 to 72 hours, before departing their port of origin.

If the test is negative, then the result must be presented upon reservation and during check-in.

If you are in Port Moresby, please visit a designated health care facility, for the COVID-19 Test.

Those in other provinces, are to consult their provincial hospital.

QUARANTINE/MEDICAL CLEARANCE CERTIFICATE

The intending traveler to obtain a quarantine medical clearance certificate from a certified doctor or clinic, 48 to 72 hours, before departing their port of origin.

Those in other provinces, are to consult their provincial hospitals. Medical certificates from private clinics/hospitals are not accepted unless approved by the controller.

In Port Moresby, intending traveler (s), to consult Dr. Damien Hasola at the Paradise Hospital for medical examination. Consultation is available from Tuesday/Thursday at 5 pm and Sunday at 1 pm.

Those who fail to produce this will undergo a full 14-days quarantine.

Be reminded that QUARANTINE IS SELF-FUNDED, therefore all intending traveler (s), must fulfill the mandatory travel requirements.

HEALTH DECLARATION FORM/ HEALTH SURVEILLANCE FORM

For smooth workflow, we require airline operators to issue this at the port of origin, either during check-in time or during in-flight. All necessary information must be provided upon arrival at Buka airport. 

AIR PASSENGER TRAVEL FORM
  1. APTF is required by airline operators for contract tracing purposes
BUKA OUTBOUND PASSENGERS
  1. Do not need travel approval. Only inbound. 

See AROB SOE Controller Emergency Order No 4 for further details: Bougainville Emergency Order NO. 4 or contact AROB SOE Controller Approval at  arobcovodi10occ@gmail.com for further information.

Tabubil & Lihir

Tabubil airport has been closed by Ok Tedi Mining Limited, similarly, Lihir airport in New Ireland has been closed by Newcrest.

INTERNATIONAL FLIGHTS

INBOUND FLIGHTS:

Under the current SOE, Conditional Approvals have been granted for the below listed inbound International Travel, by the Commissioner of Police and Controller of the State of Emergency PNG:

  1. Brisbane to Port Moresby;
  2. Cairns to Port Moresby; and
  3. Singapore to Port Moresby.

Scheduled flights from all other Air Niugini International destinations are currently not approved under the present SoE Controller directives. These will only be introduced as and when the SOE Controller provides clearance. 

OUTBOUND FLIGHTS:

Air Niugini remains only approved to fly to the below listed international locations under the present SoE Controller directives.

  • Brisbane – five (5) flights per week (Tue, Wed, Thu, Fri, Sat)
  • Cairns – one (1)  flight per week (Mon) 
  • Singapore – four (4) flights per week (Mon, Wed, Thu, Sat)

Current Flight Schedule – Effective 1st to 30 September 2020

Scheduled flights to all other Air Niugini International destinations are currently not approved under the present SoE Controller directives. These will only be introduced as and when the SOE Controller provides clearance. 

Note: The COVID-19 pandemic is unprecedented and the associated entry requirements and restrictions being imposed by relevant Government authorities are beyond the airline’s control.

Booking Changes and Cancellations

Rebooking of existing travel – COVID-19 – Updated 08 April 2020

Following the declaration of the extension of the State of Emergency for a further two (2) months and the resumption of Domestic services, all passengers holding tickets with travel dates between 23rd March to 6th April 2020 May;

  1. Rebook new flight(s), per original itinerary for travel after 6th April 2020, without any change fees.
  2. Cancel the ticket and retain the value for future use on the same itinerary
  3. Cancel the ticket and use this value as partial credit towards the purchase of a PX ticket to an alternative PX destination.
  4. New tickets must be used by 31 December 2021.
  5. For tickets not purchased via Air Niugini, please contact your Travel Agency for assistance.

Customers with rebooking inquiries as a result of disruptions to travel caused by the travel ban can be sent via email to wecare20@airniugini.com.pg. A representative of our team will be in touch with you to assist accordingly.

We kindly ask for your patience and understanding as we face this very challenging time together. Stay healthy and stay safe.

What we’re doing to keep you safe

Whilst PNG has fortunately not had any reported cases of COVID-19, as a valued and loyal customer, it is timely to update you on the evolving situation, and the precautionary measures Air Niugini is taking to protect your well-being whenever you travel with us.   

The health and safety of the people of PNG, our passengers and crew are always our absolute priority. Air Niugini has always been proud of the steps we take every day to ensure our processes are the world’s best in protecting the health of our passengers and staff.   While there are no reported cases of COVID-19 in PNG, we are already taking a number of additional steps to enhance your protection on our flights, and to reduce any risk of COVID-19 being spread by travellers.  We note that the World Health Organisation has advised that there is an extremely low risk of cross-transmission between passengers and crew and that to date there has been no confirmed inflight transmission of COVID-19 anywhere in the world.

To date Air Niugini is already;

  • Ensuring our aircraft are sprayed with hospital-type disinfectants every night they are at a maintenance base, including Port Moresby.
  • Ensuring all our offices where we interact with you, our customers, such as sales outlets, are sprayed with hospital-type disinfectant every night
  • Reducing and cancelling flights voluntarily for those locations where the infection rates were previously increasing rapidly such as previously through Asia, and we will continue to do so to all locations showing signs of significant spread.  
  • Replacing headrest covers every time an aircraft transits through Port Moresby
  • Removing in-flight magazines from all our aircraft, to reduce any risk of cross-transmission
  • Ensuring in-flight blankets are cleaned using industrial laundry practices, whenever their sealed container has been opened and replacing earpiece covers on all distributed headsets after every flight.
  • Ensuring at all international departure airports with increased levels of infection that enhanced screening processes are in place and being implemented to reduce any chance we uplift any passengers to PNG who are showing any symptoms of COVID-19
  • Ensuring all headsets, blankets and headrests are removed off all seats, prior to the aircraft cleaning.

Providing all our staff who are interacting with the public, including our cabin crew and check-in staff, with personal protective equipment appropriate to the risk level for their role and location. 

Our senior leaders are meeting regularly to discuss our ongoing response and ensure we have the latest information from health authorities. We stand ready to support passengers who need to change their travel due to COVID-19, and we’re waiving change fees for eligible guests.

Air Niugini acknowledges that this is a rapidly evolving situation, and Air Niugini already has well-developed plans ready to roll-out should there be any reported cases of COVID-19 in PNG. Whilst we acknowledge some of these may mean your travel experience seems different from normal, these would be implemented to minimize any chances of domestic transmission of COVID-19 within PNG, and to ensure your and our staff’s safety on all our domestic flights. 

Hygiene Practices

As noted, to date, there has been no confirmed inflight transmission of COVID-19 anywhere in the world, but it’s still important that you are aware that we maintain the highest hygiene and cleaning practices on our aircraft and on the ground.   We’re closely following all advice received from WHO,

PNG and other worldwide medical authorities, regarding precautions that are needed to minimize risks concerned with COVID-19.  We’re ensuring our crew maintains high hygiene standards in the cabin, including practicing proper hygiene procedures.

All our flights are equipped with hand sanitizer and face masks, and if any guest presents as unwell or with flu-like symptoms on one of our flights, they’ll be provided with a face mask and hand sanitizer, and where possible, moved away from other passengers.

Aircraft Cleaning

We uphold the highest standards when it comes to cleaning our aircraft and have stringent processes in place. Our aircraft are cleaned every night they are at a maintenance base, including Port Moresby, and on every transit through Port Moresby, which includes the use of an antibacterial, antimicrobial cleaning product that reduces the risk of harmful viruses, molds, fungus, algae, and any other possible harmful pathogenic bacteria. 

Our Boeing aircraft are also fitted with High-Efficiency Particulate Air (HEPA) filters, which perform similarly to those used to keep the air clean in hospital operating rooms. This means the air quality on the aircraft is essentially sterile and particle-free.

  • For updated PNG Travel Measures, Restrictions and Requirements, refer to the PNG Official COVID-19 Info website: https://covid19.info.gov.pg/
  • To learn more about coronavirus, including what the symptoms are and how to protect yourself against getting sick, we recommend visiting the World Health Organization
  • A comprehensive list of the travel advisories in place across our network is available on the IATA Travel Centre website www.iatatravelcentre.com.