Conditions of Carriage

1. Conditions of Contract

a) Air Niugini carries passengers on flights in Papua New Guinea and elsewhere on contracts that consist of:

These Terms and Conditions:

• Air Niugini General Conditions of Carriage (Passenger and Baggage), available on request, and any applicable tariffs filed by Air Niugini with regulatory bodies.
• International conventions and Papua New Guinea laws; and
• Air Niugini’s oral or written directions to passengers. In the event of any inconsistency between these Terms and Conditions and the General Conditions of Carriage, the General Conditions of Carriage shall prevail.

b) If Air Niugini issues a ticket boarding pass for another carrier, it does so only as an agent for that carrier.

c) Unless otherwise stated, a normal full fare ticket is valid for one year from the issue date. Special fare ticket is subject to further terms and conditions applicable to that fare type travel.

d) Air Niugini will use efforts to carry you and your baggage reasonably in accordance with the date and time of the flight(s) specified, but does not guarantee it will be able to do so. Schedules may change without notice.

e) You must:

• Comply with all applicable government travel requirements, including obtaining visas to enter the countries to which you are traveling; and
• Check in by the required check-in time.

f) The contract between you and Air Niugini, including any exclusion or limitation of liability applies to benefit:

• Air Niugini’s employees, agents and representatives;
• All other carriers used by Air Niugini to carry you; and
• Those other carriers’ employees, agents and representatives, and Air Niugini hold that benefit on trust for them, and can, if requested by them, enforce it on their behalf.

g) If your checked baggage on an international Air Niugini flight has been lost or damaged, you must notify Air Niugini in writing within 7 days and in the case of delay, within 21 days of delivery. If a whole item of your checked baggage on a domestic Air Niugini flight has been lost or destroyed, you must notify Air Niugini in writing within 21 days, or if only part of an item has been damaged, lost or destroyed, within 3 days.

2. Carry-on Baggage Allowances

Hand Luggage

Baggage allowances for hand luggage are as follows for Business and Economy class:

Business Class (J Class)

Two (2) cabin bags (2pcs) not exceeding 14kgs (30lbs), the sum total of three dimensions of both pieces must not exceed 50 x 30 x 20 cm = 100cm (40inches)

Economy/Standard class (Y Class)

One (1) cabin bag (1pc) not exceeding 7kgs (15lbs), the total measurement of which must not exceed 50 x 30 x 20 cm = 100cm (40 inches)

On Air Niugini International and Domestic Flights each passenger may carry, in addition to the free allowance, the undermentioned articles only when retained in the passengers’ custody, except item 7 that may be carried in the passenger baggage and cargo compartments of the aircraft.

1. A lady’s handbag, lady’s pocket book or lady’s purse which is appropriate to normal traveling dress and is not being used as a container for the transportation of articles that would otherwise be regarded as baggage;

2. An overcoat, wrap or blanket;

3. A small camera or pair of binoculars;

4. A reasonable amount of reading matter for the flight;

5. Infant’s food for consumption on flight;

6. Infant’s basket and;

7. A fully collapsible invalid’s wheelchair and braces or other prosthetic device for the passengers use; provided that the passenger is dependent upon them. Any item that purports to be a specified article listed above, but does not visibly conform to the description set out must be weighed and such weight included in the total baggage weight.

All other articles including overnight bags, briefcase, typewriter, personal radios, ladies vanity or cosmetic cases, hat boxes, infant collapsible pram, wheelchairs, heavy cameras and reading matter which cannot reasonably be carried during the flight, must be weighed with the baggage and subjected to normal rules.

These Items must be weighed, and if necessary, charged in accordance with valid tariff. Cabin baggage dimensions vary in different countries and are subject to Government and Airline regulations in force at the time of travel.

3. Checked Baggage Allowances

Passengers (except infants*) on Air Niugini are allowed the following baggage.

Route	Piece Allowances and Dimensions	Weight Allowance
	(No single item should exceed 32kg in weight for handling purposes.)
Papua New Guinea Domestic	Business Class Executive Club Members Economy Class Executive Club Members	20kg 29kg 16kg 25kg
To/From Brisbane, Cairns, Sydney	Business Class Executive Club Members Economy Class Executive Club Members	40 Kg 56 Kg 30 Kg 46 Kg
To/From PNG-TYO	Business Class Executive Club Members Economy Class Executive Club Members	40 Kg 45 Kg 25 Kg 35 Kg
All Other International Routes	Business Class Executive Club Members Economy Class Executive Club Members	40 Kg 45 Kg 30 Kg 35 Kg
To/From North America	1. Business Class: Baggage Allowance for NORTH AMERICA ticketed and origin passengers will be 2 pieces at 32kg each piece. (total dimension of the two pieces must not exceed 270cm (106in) with no one piece exceeding 158cm (62in). 2. Economy Class: Baggage Allowance for NORTH AMERICA ticketed and origin passengers will be 2 pieces at 23kg each piece. (Total dimension of the two pieces must not exceed 270cm (106in) with no one piece exceeding 158cm (62in). 3. Baggage allowance above will apply where carriage is on the same day or (within 24 hours) or next scheduled PX flight day. Flight numbers needs to be shown on the bookings to ensure all stations are aware its same day travel or within 24 hours or next scheduled PX flight day. 4. Where an intended stopover is taken enroute, applicable baggage allowance for each sector/carrier will apply. 5. Baggage allowance above will apply where carriage is on the same day (within 24 hours) between POM PX International arrival & PX domestic departures and vice versa.	32 Kg (70 lbs.) Each Piece 23 Kg (51 lbs.) Each Piece

Infants – Less than 2 years of age for Papua New Guinea domestic and International travel.

Route	Piece Allowances and Dimensions	Weight Allowance
Domestic	Business/Economy	10 Kg
All other International Routes	Business/Economy	10 Kg
To/From North America	Infants not entitled to a seat shall additionally be allowed one checked piece provided that the sum of the 3 dimensions shall not exceed 115cm (45in) and that the weight shall not exceed 10 Kg.	10 Kg (One Piece)

Infants shall additionally be allowed one checked or carry on fully collapsible stroller/pushchair or infants carry basket or infant’s car seat which may be carried in the passenger cabin subject to the availability of space.

Additional Free Baggage

• A fully collapsible wheelchair and/or pair of crutches if the passenger is dependent on this (applies to both Domestic and International travel on PX operated flights)
• 15kg of scuba diving equipment, surfboard or golf gear (applies to both Domestic and International travel on PX operated flights)
• Weight in excess will be assessed at the applicable excess baggage charges

There are certain items which you must not include in your baggage:

• Items prohibited by the law or government policies of any state to be flown from or to;
• Items which are likely to endanger the aircraft or persons or property on board the aircraft and are generally considered by Air Niugini to be unsuitable for carriage because they are dangerous or unsafe or by reason of their weight, size, shape or character;
• Perishable or fragile items which include and are not limited to cash, precious metals, jewellery, laptop, camera, mobile phone, I-pad or any other electronic device of value, negotiable papers, business documents or samples, securities or other valuables. Except as provided for under the relevant provisions in 4 and 5, Air Niugini will not be liable for the loss, damage to or delay in the delivery of any fragile or valuable Item/s that are packed as checked baggage whether with or without the knowledge of the airline . We encourage passengers to ensure valuables are taken as hand carry or are on them.

Note:

Please be aware that Storage limitations apply on some Air Niugini operated services. Domestic travel is defined as travel not combined with any international flights. International travel is defined as travel between two or more countries including any flights within those countries when they are combined with any international flights. For International travel, a passenger using Air Niugini connecting services is entitled to the applicable international free baggage allowance. Additional baggage may be carried at a fixed baggage rate per kilogram in excess. An excess fee will be collected for each kilogram of baggage over the designated free baggage allowance and for each piece that is overweight.

4. International Notice – Limitation of liability

a) If your trip has a destination or stop in another country other than the one from which you depart, a treaty known as the Warsaw Convention may govern the liability of all airlines involved in your trip and may limit the amount of damages that can be recovered for your death or injury. These limits can be as low as K30, 000. However, many airlines have voluntarily agreed to waive those limits (in whole or in part).

b) Air Niugini will not rely on the limitation in Article 22(1) of the Warsaw Convention or the Warsaw Convention as amended at The Hague for any claim for recoverable compensatory damages arising under Article 17 for that Convention.

c) Air Niugini will not rely on any defense under Article 20(1) of the Convention for that part of any claim for recoverable compensatory damages arising under Article 17 of the Convention that does not exceed 260,000 Special Drawing Rights. Otherwise Air Niugini will rely on all other defenses under the Convention.

d) In addition, in cases of death or bodily injury, if required by law, Air Niugini will make advance payments to the person entitled to compensation, if required to meet immediate economic needs, in proportion to the hardship suffered.

e) Liability for loss, delay or damage to baggage is limited to about K20 per kilo for checked baggage and K400 per passenger for unchecked baggage.

5. Domestic Notice – Limitation of liability

Carriage wholly within Papua New Guinea, which is not international carriage as defined by the Warsaw Convention, is subject to the provisions of the Civil Aviation (Aircraft Operators’ Liability) Act 1975 as amended. Air Niugini’s liability in respect of the death or injury of any passenger is limited to K30,000, and in respect of baggage is limited to K300.00 per passenger (for checked baggage), and K30.00 per passenger (for cabin baggage).

6. Seating

Air Niugini does not guarantee you any, or any particular, seat even if your reservation is confirmed. You must accept any seat allotted on the flight even if this involves a downgrade, or wait until the next flight on which a seat is available in the class of service paid for.

7. Overbooking Notice

There is a chance a seat will not be available on a flight even if your reservation is confirmed. This is due to the common practice in the airline industry of overbooking. Air Niugini’s policy on overbooking is available at Air Niugini international airport ticket counters and boarding gates. If there are not enough volunteers Air Niugini will deny boarding reservation holders in accordance with its policy. People involuntarily denied boarding may apply for compensation in accordance with that policy.

8. Government and Other Taxes and Charges

Travel within Papua New Guinea and Internationally – the price of your ticket may include significant amounts of taxes, charges and fees imposed on air transport by government, authorities and airport operators (in the fare, e.g. Goods and Services Tax, or shown separately as a TAX/FEE/CHARGE). You may also be required to pay additional taxes, fees or charges not marked on your ticket.

9. Insurance

Personal and baggage insurance is recommended. Details may be obtained from Air Niugini, or your travel agent.

10. Searches

Air Niugini Security, airport security or a member of the police force is empowered under the CAA Act 2000 section 268 (1) (c) and (2) to carry out search on a passenger and his/her baggage with the consent of the passenger before carriage. Air Niugini may refuse carriage of the passenger and his/her baggage if the passenger declines to be searched. In circumstances of a high threat level, passengers will be asked to identify their baggage for re-screening, where passengers cannot be located in a reasonable timeframe, the search will be carried without the passenger’s presence/consent but in the presence of a senior airline staff who is on duty and an aviation security officer.

11. Right to Refuse Carriage

Even if you have a Ticket and a confirmed reservation, we may refuse to carry you and your Baggage if any of the following circumstances have occurred or we reasonably believe will occur:

• if carrying you or your Baggage may put the safety of the aircraft or the safety or health of any person in the aircraft in danger or at risk
• if you have acted in a threatening, abusive, violent, harassing, insulting or aggressive manner towards Air Niugini staff, contractors or other customers
• if carrying you or your Baggage may materially affect the comfort of any person in the aircraft
• if carrying you will break government laws, regulations, orders or an immigration direction from a country or state to which you are travelling or are to depart from, or we reasonably believe you will not be permitted entry to the country or state to which you are travelling
• if a government body, agency or regulatory authority directs us not to carry you
• because you have refused to allow a security check to be carried out on you or your Baggage
• because you do not appear to have all necessary documents, including those required to enter the country or state to which you are travelling
• if you fail to comply with any applicable law, rule, regulation or order or these Conditions of Carriage
• if you fail to complete the check-in process by the Check-In Deadline or fail to arrive at the boarding gate on time
• because you have not obeyed the instructions of Air Niugini staff or contractors relating to safety or security
• because you have not complied with our medical requirements
• because you will not or cannot show valid travel or health documents for your entire journey (including, if requested by Air Niugini valid evidence of COVID-19 vaccination status and/or negative COVID-19 test results)
• because you require specific assistance and you have not made prior arrangements with us for this
• if you are drunk or under the influence of alcohol or drugs
• if you are, or we reasonably believe you are, in unlawful possession of drugs
• if your mental or physical state is a danger or risk to you, the aircraft or any person in it
• if you have committed a criminal offence while at the airport, during the departure, the check-in or boarding processes or on board the aircraft
• if you have deliberately interfered with a member of Air Niugini staff or contractors carrying out their duties
• if you have put the safety of either the aircraft or any person in it in danger
• if you have intentionally damaged our property
• if you have made a threat
• because you have committed misconduct at the airport or on a previous flight and we have reason to believe that such conduct may be repeated
• because you cannot prove you are the person specified on the Ticket on which you wish to travel
• because you are trying to use a Flight Coupon out of sequence without our agreement
• if you destroy your travel documents during the flight
• if you have refused to allow us to photocopy your travel documents
• if you have refused to give or show your travel documents, or any documents required to enter a state or country, to a member of our ground staff or the crew of the aircraft when we have asked you to do so
• if we reasonably believe you will ask the relevant government authorities for permission to enter a country through which you are Ticketed as a transit Passenger
• because your Ticket:
  • is not paid for
  • has been reported lost or stolen
  • has been transferred
  • has been acquired unlawfully
  • has been acquired from someone other than us or an Authorised Agent
  • contains an alteration which has not been made by us or an Authorised Agent
  • is spoiled, torn or damaged or has otherwise been tampered with, or
  • is counterfeit or otherwise invalid.

In any of the situations in this occur, we may remove you from a flight, even after you have boarded, without any liability on our part, and cancel any subsequent flights on the Ticket

12. Smoking

Smoking is not permitted on any Air Niugini aircraft.

13. Dangerous Goods

For safety reasons, the following types of Dangerous Goods must not be carried in your baggage. These goods fall into the categories shown below. Briefcases and attaché cases incorporating Dangerous Goods such as lithium batteries or pyrotechnic devices are totally forbidden. Disabling Devices such as mace, pepper sprays etc, containing an irritant or incapacitating substance are prohibited on the person, in checked baggage and carry-on baggage. Medicines and toiletries in limited quantities and alcoholic beverages may be carried in checked baggage or cabin baggage – maximum 2 liters or 2 kilos. Small arms, sporting munitions and dry ice may be carried in limited quantities under certain conditions. Please apply to Air Niugini for details.

Normal Check-In

It is important for you to check-in within the required time to be given a boarding pass for your flight.

• Check-in counters open;
  • 2 hours before departure for Domestic
  • 3 hours before departure for International
• Check-In closes 45 minutes before departure
• Boarding time is 30 minutes before departure.

Same Day Return Check-In

For travel on Air Niugini domestic flights within Papua New Guinea, you can now receive your outbound and return boarding passes when you check-in for your outbound flight, provided you are travelling on an e-ticket, have no checked baggage and return within 12 hours. Please ensure you are at the boarding gate 30 minutes before the scheduled departure time on your boarding pass, otherwise your seat may be forfeited. If you need to change your return flight and the fare conditions permit changes, please call Air Niugini Sales on the numbers listed, your Travel Agent or see a Customer Service Agent at the airport. You will need a new boarding pass.

Online Check-In

Use Online check-in facility in advance from the comfort of your home and save time at the airport. Online check-in is available from 24 hours up until 3 hours before your scheduled flight departure time. Note: Online Check-in service is not available to travelling passengers on Air Niugini flights originating from Australia and Japan.

Customers who have checked-in online, please ensure to report 90 minutes before Estimated Time of Departure with Baggage, 60 minutes without baggage for documentation verification.

Fail to Board

Travellers are reminded that we do have a fail to board policy which states that a ticket shall be forfeited in the event of a fail to board. Fail to board is when a passenger already checks in online or at the check-in counter and has a boarding pass, but does not board the flight for some reason. Any passenger that checks in online or at the check-in counter and fails to board the flight shall have his/her ticket forfeited and that applies to all passengers with Economy or Business class tickets. For more information: Fail to Board Policy

For reconfirmation and details on other travel arrangements, please contact the following Air Niugini offices:

Office	Telephone number
Toll-Free Within PNG	180 3444
PNG	(675) 327 3444
Cairns	(617) 4031 1611
Brisbane	(617) 3221 1544
Sydney	(617) 9290 1544
Singapore	(69) 6250 4868
Manila	(632) 891 3339/40/41
Tokyo	(813) 5216 3555