CENTRALISED CUSTOMER SERVICE AND SUPPORT SOLUTION

May 4, 2022

CENTRALISED CUSTOMER SERVICE AND SUPPORT SOLUTION

Air Niugini has now rolled out a centralised Customer Service and Support solution that can automatically track and manage all customer queries from a single contact point.

This solution aimed at ensuring your queries are addressed in real time went live on Monday 02nd May. †Customer queries can now reach Air Niugini through your preferred communication channel such as Facebook Messenger, Twitter Direct Messaging, Web Feedback forms as well as through Air Niuginiís Customer Service email address csc@airniugini.com.pg

Depending on what your issue or query is, the system will automatically categorise and correctly route your message to the right support team within the airline, so that your queries are quickly attended to. The solution will ensure a unified view and visibility of customer interactions and personalised help in real time.† It will also provide the Airline Management team oversight to ensure matters raised are indeed addressed in a timely manner.

A self-service hub has also been introduced for customers to browse and find quick answers to common airline and travel queries without the need to reach customer service agents. This support hub can also be accessed here: https://support.airniugini.com.pg/support/home

 

 

Corporate Communications Department

Wednesday 04th May 2022