Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

How can we help?

Our Frequently Asked Questions (FAQ) page provides quick answers to customers about our end-to-end, consumer-facing, self-service solution that includes Online Booking, Trip Management, Check–in and more. Browse the topics below to find what you are looking for.

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Can't find what you're looking for? Send us an e-mail at ehelpdesk@airniugini.com.pg or give us a call on phone number (+675) 327 3780/3291/3779/3305. Whatever your preference, we're here to help!

01
Online Booking
What is Online Booking? How can I access it?
Which flights are available for online booking?
What classes of service are available? Can I book different classes for different parts of my trip?
How far in advance can I book a flight?
What trip itineraries can I book online?
How do I check flight availability and fares without actually purchasing a ticket?
What passenger types can I book online?
I want to make a Multi-City booking. What is the maximum number of flights allowed in my reservation?
Can I make a booking for anyone online?
What is the maximum number of passengers in total can I have in a booking?
Do you allow making a Group Booking online?
What is a Promotion (Promo) Code? How can I buy tickets with Promo Code?
What fare types do you offer?
What is the correct way to enter passengers name when booking online?
What is the maximum characters allowed in the name field?
Can I make a booking online for a child or an infant to travel alone?
Can I pre-reserve or select my seat online?
Can I pre-purchase ancillaries (extras) online?
I want to know about the fare conditions/rules for my flight. How can get this information?
I have completed making a reservation online. How do I know my reservation is confirmed?
What is a Booking Reference?
What type of ticket will I receive?
What is an Electronic Ticket (E-ticket)?
How does E-ticketing work?
If I don’t receive a paper ticket, how can I be sure that my booking is confirmed and correct?
Can I get an E-ticket if I have to check in with baggage?
I made my booking online but have not recieved the booking confirmation email. What should I do?
After completing my reservation, I noticed having made an error in the passengers name. What should I do now?
02
Payments
What payment methods are available when purchasing tickets online?
What credit cards does Air Niugini accept for flights booked online?
Are online bookings and payment transactions safe?
Can I pay for an online booking with my credit card if I am not travelling myself?
Can I use my debit card to purchase tickets online?
Can I pay for one booking with multiple cards?
What should I do if I encounter an error during purchase using my credit/debit card?
What is Book Now Pay Later? How does it work?
Why is the 'Book Now Pay Later' option not available during making reservation?
What is BSP Mobile Payment and how does it work?
What is Universal Air Travel Plan (UATP) and how does it work?
What is PayPal and how does it work?
Can I pay for my domestic flight using PayPal?
What is POLi and how does it work?
I paid for my booking online but have not recieved the booking confirmation email with the Etickets. What should I do?
03
Manage My Bookings (MYB)
What is Manage Your Booking (MYB)? Where can I access it?
What services does MYB support?
How can I view my reservation?
What ancillaries are available for purchase through MYB? How do I purchase these ancillaries?
How do I add or modify seats?
How do I exchange my itinerary?
How do I cancell my itinerary?
I'm unable to make my intended changes using MYB. What should I do?
What happens if I experience a problem while using MYB?
04
Exchanges, Cancellations & Refunds
Can I make changes online for my flight itinerary?
Can I make changes online for only one passenger in the booking?
Will I have to pay any fees for changing my ticket?
What happens if my booking goes up in price after making changes?
What happens if I change my booking and I am due a refund?
Can I make changes online for a partially utilised ticket?
Can I cancel my booking online?
Can I get a refund if I cancel my online booking?
Can I get a refund for my paid my seat or ancillaries?
Can I get a refund on an unused or partially unused ticket?
What happens if I experience a problem while making Changes, Cancellations or Refunds online?
05
Online Check-in
What is online check-in? How can I access it?
Is the online Check-in facility available from all airport locations?
How do I use online check-in?
When does the Online check-in facility becomes available?
Can I use online check-in for other passengers in my travelling party?
Can I use online check-in if I am travelling with an infant?
Can children travelling alone use online check-in?
What happens if I experience a problem while checking in online?
When do I need to arrive at the airport if I check in online?
What should I do when I arrive at the airport?
What happens if I checked-in online but failed to board my flight?
06
Baggage Information
What is the weight limitation for cabin (carry-on) baggage?
What are the checked baggage allowances on Air Niugini’s flights?
What are the checked baggage allowances for infants?
What is Prepaid Baggage and how does it work?
What are the terms and conditions for Prepaid Baggage?
Do scuba divers get special baggage allowance?
What items must not be included in my baggage?
How do you charge for excess baggage?
07
Special Assistance and Requests
Do you provide Special Handling and Assistance?
What services does your Special Handling and Assistance include?
How do I request special handling requirements or assistance?
NOTE:Air Niugini reserves the right to update, change or replace any part of these FAQ at any time without prior notice. In the event that any changes are made, these shall be effected immediately here on this page. You are advised to check the latest FAQ information herein to inform yourself of any changes.